Support
Stuck on something? We'll help.
Bindle Box is run by a small team, and every support email is read by a person. Tell us what happened and we'll get back to you.
Email [email protected]Or write to us directly at [email protected]. We aim to reply within two business days.
Common questions
- The item list missed something
AI drafts the list from your photo — it's a first draft, never a complete inventory. Rename, delete, merge, or add items by hand on the review screen before you save the box.
- A scan failed or ran out
AI scans are limited per day. A scan that fails on our side does not count against your limit — if your count looks wrong, email us and we can check it.
- Label or QR code trouble
Labels print from the box screen. If a QR code won't scan, reprint at 100% scale (no “fit to page” shrinking) and make sure the code isn't covered by tape.
- Subscriptions and billing
Subscriptions are billed by the Apple App Store or Google Play. Manage, change, or cancel yours from your Apple ID or Google Play account settings — we can help with everything else.
What to include in your email
So we can help on the first reply, it helps to include the email address on your account, the device and app version you're using, the box number involved if there is one, and what you expected to happen.
Your account and data
You can delete individual boxes from inside the app at any time. To delete your account and everything stored with it — photos, item lists, and box records — email [email protected] from the address on your account and we'll take care of it. See our Privacy Policy for what we collect and who processes it, and our Terms of Service for the rest.
Report a bug or ask for a feature
Same address. Bindle Box is early, and the roadmap is shaped by what people tell us is missing — a short note about what you were trying to do is genuinely useful.